When ordering Products on the Website – Orders can be placed by the Buyer 24 hours a day, but
The seller assembles orders only on working days from 9 am to 4 pm.
On Saturdays, Sundays, and public holidays orders will not be assembled.
The Seller sends the Buyer a confirmation that their order has been accepted by e-mail.
If the Buyer does not receive a confirmation e-mail, then the order is not accepted.
Order assembly starts when the payment for the order is transferred to the Seller’s account.
Silvanols Ships your selected Products to the delivery address specified in the order within 2 (two) to 6 (six) working days
from the moment Silvanols has received payment of your order invoice, using the Supplier of your choice.
We will inform you about the time of sending the order by sending a notification by e-mail.
We will inform you about the time the order is sent out by sending a notification by e-mail.
Please note that the above deadlines are subject to change depending on the received
number of orders and workload of SILVANOLS e-shop, especially during holidays.
Depending on the total amount of Products ordered, delivery may be free of charge
(information on free delivery is available below).
Please note that you will receive accurate shipping costs before placing your order.
Silvanols provides products throughout the territory of Estonia.
The available delivery service providers and costs are listed below * **
* Costs are indicated in EUR WITHOUT VAT.
** Prices may vary depending on delivery service provider prices
|Parcel terminals, parcel cabinets||All of Estonia||3.31|
|Courier||Estonia – land||4.96|
|Courier||Estonia – islands||12.40|
If the total amount of your purchased Products exceeds EUR 35.00 –
delivery to DPD parcel terminals and parcel cabinets throughout Estonia will be free of charge.
If the total amount of your purchased Products exceeds EUR 55.00 –
delivery in Estonia (land) by DPD Courier will be free of charge.
If the total amount of your purchased Products exceeds EUR 58.00 –
delivery in Estonia (islands) by DPD Courier will be free of charge.
If you choose delivery by DPD courier, the ordered Products will be delivered to the address specified by you on working days from 9 a.m. to 6 p.m.